iPhone & iOS Repair
TenPlus Systems provides Apple authorized repairs of iPhone and iPad devices, both in-warranty and out-of-warranty. We repair iPhone, iPad, iPod, Apple Watch, Apple TV, AirPods, and Beats products.
iPhone and iOS Repair
Same Day In-House Repair
Cracked iPhone display? Poor battery life? We can repair your iPhone and have it back to you the same day. We use genuine Apple parts to deliver Apple-certified repairs which are backed by Apple. This means you will get your iPhone back working exactly the way it should without voiding your warranty!
Appointment Required
Due to recent events concerning Covid-19, appointments are currently required. If you’d prefer to make an appointment you may do so at apple.com/support or call us at (919) 832-5799 (option 2)
Cost
- In warranty repairs and most repair extension programs: No cost for parts or labor
- Out of warranty and accidental damage: $30 labor + Part cost (same cost as Apple)
- Apple Care + accidental damage: $29 display repair / $99 whole unit replacement
- Software support: $30 labor for most issues (in warrantyand out of warranty)
- Training: $120/hr billable every 15 minutes (one 40 minute appointment typically bills at $60)
Contact us
If you have questions, want to check walk in availability, or schedule an appointment, you can call us at (919) 832-5799 (option 2) or email us at core@tenplus.com.
Hosted Services
TenPlus can help you move your information technology services to the Cloud or to a Cloud Service Provider, limiting your infrastructure investment while improving overall workgroup services and capabilities.
Cloud services come in all shapes and sizes and offer numerous benefits and capabilities including: hosted data stores, email, contacts, spam and virus filtering, application hosting, etc., etc.. We can help to demystify the cloud computing marketplace and identify the right suppliers and solutions for you. We can assist you by discussing your cloud hosting options in terms of cost, security, and performance.
Over the years, TenPlus as been providing select Hosting and Cloud Services to our clients as a compliment to their overall business needs. Our Hosting and Cloud services for business currently include:
• DNS Hosting
• Web Site Hosting
• MySQL Hosting
• FTP Services
• Email Hosting
• Virus and Spam Filtering
• Crash Plan Cloud Backup Services
For more information on our Hosting and Cloud Services just give us a call or complete the inquiry form on this page.
On-Site Service and Support
As a convenience to our customers, TenPlus’ full line of services are available on-site , at your location. TenPlus On-Site Services includes warranty & non-warranty repair, and general technical support for individuals and businesses.
Our technicians will work directly at your site to verify and correct your problem, validate and test the solution, and look for ways to ensure optimum performance with your technology assets.
On-site service and support is available on a case by case basis or under a TenPlus Service Agreement. Just give us a call or complete the appointment request form on this page.
Carry-In Service and Support
TenPlus Systems is conveniently located near the State Fairgrounds in Raleigh, NC (500 Uwharrie Ct). We offer curbside access, plenty of parking, and Saturday business hours.
For Mac or Lenovo service, you are welcome to bring your computer by anytime during business hours. One of our team members will get information about you, your computer, and what you are experiencing that you would like resolved. For non-warranty covered computers or issues, we do collect a $60 (plus tax) service check-in fee which is our minimum billable labor and covers the cost of the inspection and diagnosis.
Our technicians work on computers in the order they arrive. We commit to have your computer in front of a technician two business days* later for inspection and diagnosis. We offer an “EXPEDITE” option if you need inspection underway sooner (within 4 business hours). An $120 premium applies.
We aim to answer three important questions in the course of the inspection and diagnosis so you can make a well-informed decision:
1: What do you have?
2: What do you need?
3: What do we recommend?
For iPhone, iPad, Beats and other similar devices, appointments are recommended and preferred. Appointments may be scheduled by contacting us directly or at www.apple.com/support. TenPlus Systems charges $30 (plus tax) for technician labor on out of warranty repairs.
*Subject to change due to Covid-19 restrictions.
Warranty and Non Warranty Hardware Repair
On the occasion that your computer needs service, TenPlus Systems is the right service provider for your Warranty or Non-Warranty repairs.
Warranty Repair
TenPlus is an Authorized Service Provider for Apple and Lenovo brand equipment. With these authorizations, our team can help repair your computer under warranty. Instances of accidental damage and abuse are generally not covered under warranty, but having these repairs performed by an authorized service provider may restore the warranty after the accidental damage is repaired. With years of combined experience, certified technicians and award winning service performance, you can rest assured that TenPlus is your best service option.
Non Warranty Repair
TenPlus offers service and support for your older equipment. We have diagnostic tools and service guides for computers well over five years old, an age at which many service providers begin to refuse service. In the event your computer is too old to repair cost effectively, we can provide you with your new computer options, complete setup and installation, data migration services, financing and secure recycling of your old equipment. Services for out of warranty computers are generally billed based on time and materials. To check your warranty status, just give us a call or complete the Check Warranty Status request form on this page.
Audio/Video Solutions
The Priority Service team at TenPlus designs and deploys high performance workstations for advanced Audio/Video capture, storage, editing, production, and distribution. Our Priority Service team provides needs assessment, workstation engineering, integration and installation, and priority based service & support for our AV clients. We proudly engineer solutions with Apple, Adobe, AJA, APC, HP, Panasonic, Sonnet, Sony, Winsted and many others.
Audio/Video Hardware
TenPlus engineers industry standard hardware solutions from manufacturer brands you have come to depend on and trust most. Name brand products like Apple, AJA, Black Magic, Promise Storage, Sonnet Storage, Lacie Storage, Sony and Panasonic Video Displays, Digital Video & Audio Converters, Reference Speakers, Battery Backup System, to name a few.
Audio/Video Software
From the Adobe Suite of Applications, Apple Final Cut Pro, and numerous plug ins for Special Effects and File Conversion, TenPlus leverages the latest state of the art software to establish and facilitate a productive high performance workflow. Rest assured that TenPlus engineers the top of the line cutting edge software solutions for AV editors.
X-SAN Deployment
TenPlus is an Xsan Certified technology integrator and support provider. For clients that demand high performance and shared AV storage for Audio & Video applications, Xsan is a very cost effective solution. Xsan is a 64-bit cluster file system specifically designed for small and large computing environments that demand the highest level of data availability. This specialized technology enables multiple Mac desktop systems to share RAID storage volumes over a high-speed Fibre Channel networks. Each client can read and write directly to the centralized file system, accelerating user productivity while improving workgroup collaboration.
For more information on our AV Solutions and Xsan capabilities just give us a call or complete the inquiry form on this page.
Work Group Solutions
In your Windows and Mac Workgroup Environment, the TenPlus Priority Service Team has the experience and knowledge base to efficiently support, service and maintain your environment.
TenPlus workgroup strategies include; Asset and Software license tracking/management, Workstation Standardization, Workstation Updates & Upgrades, VMware Configurations, Font Management, Color Management, Data & File Management, Data Backup & Archive Solutions, Workstation Preventive Maintenance & Optimization, Application specific support & training, Remote User Access via VPN deployments and Remote Monitoring & Management.
Our seasoned and professional technical resources are courteous, have great communication skills, follow through on technical problem solving and will fit well as an extension of your existing staff and team.
For more information on our Workgroup Solutions and Strategies just give us a call or complete the inquiry form on this page.
Network Infrastructure & Server Solutions
The Priority Service team at TenPlus works closely with you to create superior IT solutions that fit your needs and budget. Our clients truly benefit from our up-to-date certifications, product knowledge, and wealth of experience.
The Priority Service team maintains certifications, Manufacturers Authorizations & Credentials with industry leaders including: Apple, Cisco, Microsoft, IBM, Lenovo, Quest-Netvault, Symantec, Quantum, Q-Logic and many more. We combine the best technology into integrated solutions for our clients. Our unmatched team expertise will establish TenPlus as a full service IT partner for your organization.
Network Routers, Switches and Firewalls
The foundation of your technology environment and the defining factor for your workgroup performance, is our network infrastructure. When your infrastructure is done poorly, haphazardly, or without vision and forethought, the impact on your organization can be significant. TenPlus Priority Service consultants and engineers can absorb your current infrastructure, assess your overall performance, make recommendations for change and improvement. In addition, our resources can design, create and deploy high performance infrastructure solutions for your entire IT environment. Our solutions & services include but are not limited to:
Networking Solutions
• Cisco & Netgear Switches & Routing
• Network Segmentation and Load Balancing
• Cisco Firewall Deployments
• CISCO VPN Solutions
• Wireless Bridges and Access points
• WAN and LAN Solutions
• IP Phone Solutions
Networking services
• Network Assessments & Analysis
• Network Planning and Consulting
• Network Infrastructure Installation and Deployments
• Internet Connectivity & Turn ups
• Wireless Network Planning & Solutions
• Network Cable Installation & Certification
• Network Printer Configuration
• Configuration and Optimization of routers, firewalls, and switches
• Remote Network Monitor, Management & Maintenance
Servers
Network Servers and the roles/services that they provide to our workforce and organization are numerous. With our business clients, our process begins with evaluating & understanding your existing environment and your overall server needs. The evaluation is followed by engineering, planning, installation and deployment. Once the installation is complete, TenPlus can establish remote server monitoring & management to ensure uptime, data security and server integrity. Our solutions & services include but are not limited to:
Servers Hardware
• Apple Mac Pro Servers
• IBM System X Servers
• Multi-Distro Linux Server
• Redundant Storage Solutions
Server Solutions
• Mac OS X Server
• Windows 2008, 2012 Server
• Windows Small Business Server
• Virtual Server Solutions for Redundancy
• File Storage & Application Servers
• Active Directory Integration
• Open Directory Integration
• Cross Platform Integration Solutions
• Windows Terminal Servers
• SPAN/Virus Filtering Appliances
• Backup & Archive Servers
Server Support, Maintenance & Management
• Remote & Onsite Server Support
• Remote Monitoring and Server Management
• Server Hardware Service and Repair
Backup Solution
To TenPlus, there is nothing more important than the digital data and assets that your organization generates, stores, shares and requires to operate as a business. The Priority Service team can assess your data footprint across all users, servers & platforms and establish a comprehensive backup strategy that includes but is not limited to:
• Individual User Backup Strategies
• Workgroup Data Backup Strategies
• Server & Server Storage Backup Strategies
• Critical Device Imaging
• Virtual Server Solutions for mission critical servers
• High Speed & High Capacity Tape Backup Solutions
• Cloud Backup Services
For more information on our Network Infrastructure & Server Solutions just give us a call or complete the inquiry form on this page.
Service and Support
TenPlus Priority Service is available to customers of all sizes, on an As Needed Basis or under a TenPlus Service Agreement. When you have a service agreement with TenPlus Systems, covering all or part of your technology environment, you benefit from priority attention and response, preventive maintenance that limits down time events, discounted labor rates, the ability to plan and budget your IT service and support cost. You gain peace of mind knowing that the IT professionals at TenPlus will take care of your environment and IT support needs expeditiously.
Phone, Remote and Onsite Support
Priority Services provides support in a variety of ways including phone support, remote access, in-office, and, when necessary, here in TenPlus’ own fully equipped service department. As a Managed Services Provider (MSP), our first priority is to prevent issues from coming up to begin with. When they do, our next priority is to get them resolved as expediently as possible, by whichever means is most appropriate — Phone, remote access, on-site, or at TenPlus.
TenPlus Service Agreements
Imagine having your own dedicated and affordable IT Department that anticipates and looks after your every computer and technology need. An IT Department for your technology needs that leverages multiple resources, technology certifications and hundreds of years of combined industry experience. An IT Department that has consultants, engineers and technical staff that stay abreast of the latest technology developments, technology solutions, and problem solving methods. You just imagined a TenPlus Service Agreement. To learn more about TenPlus Priority Service and our Service Agreements just give us a call or complete the inquiry form on this page.
Learn More About Our Business Services
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